Paul J Ralph, FRSA
Access and Inclusion Specialist
Working with people and organisations to extend a warm welcome to disabled visitors, customers and clients.

Let me tell you about some of the work I am interested in. In one sentence I think it’s fair to say that I work with people and organisations to help them when considering how to include disabled people in their service offering. Helping businesses to understand the customer journeys made by their disabled visitors, guests and supporters.
Photo: Paul getting off the High Speed train at St. Pancras Station, London

What does that mean?

My work involves auditing, testing, training, advising and bespoke pieces of work to help people and organisations include disabled people in their activities.

This can take the form of helping create accessible websites, developing inclusive publications, looking at accessible environments, inclusive events, training, consultations or public facing customer care. Often this includes visiting your premises, trying out your services or experiencing first hand what you have to offer visitors.

I often speak at conferences and gatherings about access and inclusion and the good things that I have seen and want to share. Often by sharing what can be achieved we can form new ideas and begin to create even more inclusive opportunities.

Or it may be that I simply come to meet you and have a chat about what you’re doing and what you want to achieve.

If you want to know more get in touch. I and my colleagues will be happy to meet you and explore how we can help you in your journey toward being accessible and inclusive for everyone. You can contact me by email at and I will get back to you as soon as I can.